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Sheila Heen on Difficult Conversations
Understand the layers of tough conversations in order to connect with authenticity and empathy
Learn How To
Identify the 3 layers that characterize any difficult conversation
Productively navigate emotions and issues of identity that surface
Engage more productively in the difficult--but necessary--conversations that surface in our everyday lives
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Course Syllabus
Introduction to the Course
Video: Introduction from Sheila Heen
Exercise: Introduce Yourself to the Course Community
Video: What is a Difficult Conversation?
Video: Why Do Difficult Conversations Matter
Video: Shift from a Message Delivery Stance to a Learning Conversation
Video: Unpacking the 3 Layers of Any Difficult Conversation
Exercise: Frame Your Difficult Conversation
Video: How to Negotiate with Your Internal Voice
How to Avoid Blame
Video: Difficult Conversation Case Study 1
Video: Coaching in Action: Shifting from the What Happened Conversation
Video: How to Shift Away from Blame
Video: Difficult Conversation Case Study #2
Video Coaching in Action: How to Handle this Difficult Conversation
Exercise: Map Your Joint Contribution System
How to Name Emotions Without Getting Emotional
Video: Dealing with Feelings
Exercise: Prepare to Address the Feelings Layer
How to Grapple With the Identities of Participants
Video: Why Identity Matters in Difficult Conversations
Video: How to Grapple with Identity in Difficult Conversations
Exercise: Prepare to Address the Identity Layer
The Learning Conversation
Video: Identify Your Purpose for the Conversation
Exercise: Identify Your Purpose for the Conversation
Video: Begin from the Third Story
Video: How to Listen in a Difficult Conversation
Video: How to Speak for Yourself
Preparing for Your Own Difficult Conversation
Video: Final Words of Advice
Exercise: Prepare for Your Own Difficult Conversation
"This is a course that everyone who works with others should take. It's quick and full of great tips to help interpersonal communication. As someone in a management position who needs to provide feedback to staff and deal with work conflict this was very helpful - especially the part related to those with high empathy!”
Mandy
Course Description
About
the Instructor
Sheila Heen
Founder of Triad Consulting Group, Lecturer on Law at Harvard Law School, Co-author of Difficult Conversations and Thanks for the Feedback, and faculty member for the Harvard Negotiation Project.
About
the Instructor
