Sheila Heen on Difficult Conversations
Understand the layers of tough conversations in order to connect with authenticity and empathy
Sheila Heen on Difficult Conversations
Learn How To
Identify the 3 layers that characterize any difficult conversation
Productively navigate emotions and issues of identity that surface
Engage more productively in the difficult--but necessary--conversations that surface in our everyday lives
Watch a Preview
Course Syllabus
Introduction to the Course
Video: Introduction from Sheila Heen
Exercise: Introduce Yourself to the Course Community
Video: What is a Difficult Conversation?
Video: Why Do Difficult Conversations Matter
Video: Shift from a Message Delivery Stance to a Learning Conversation
Video: Unpacking the 3 Layers of Any Difficult Conversation
Exercise: Frame Your Difficult Conversation
Video: How to Negotiate with Your Internal Voice
How to Avoid Blame
Video: Difficult Conversation Case Study 1
Video: Coaching in Action: Shifting from the What Happened Conversation
Video: How to Shift Away from Blame
Video: Difficult Conversation Case Study #2
Video Coaching in Action: How to Handle this Difficult Conversation
Exercise: Map Your Joint Contribution System
How to Name Emotions Without Getting Emotional
Video: Dealing with Feelings
Exercise: Prepare to Address the Feelings Layer
How to Grapple With the Identities of Participants
Video: Why Identity Matters in Difficult Conversations
Video: How to Grapple with Identity in Difficult Conversations
Exercise: Prepare to Address the Identity Layer
The Learning Conversation
Video: Identify Your Purpose for the Conversation
Exercise: Identify Your Purpose for the Conversation
Video: Begin from the Third Story
Video: How to Listen in a Difficult Conversation
Video: How to Speak for Yourself
Preparing for Your Own Difficult Conversation
Video: Final Words of Advice
Exercise: Prepare for Your Own Difficult Conversation
Leverage real-world expertise
Apply breakthrough insights from today’s leading thinkers to your social enterprise.
Adopt best practices
Learn tried and true methods to amplify your impact from the best in the business.
Enjoy lifetime access
Revisit courses, refresh your knowledge, and brush up on your skills at any time.