NEW! Practice Radical Listening to Hear Community Led Solutions

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Learn How To

Listen to stakeholders—including customers, employees, and suppliers—to understand how your business impacts them
Identify steps your business can take to advance equity for low-income and marginalized communities
Draw inspiration from inclusive practices pioneered by successful businesses across sectors

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Course Syllabus

01

WELCOME TO THE COURSE

Video: Why Build Inclusive Businesses?

Video: Creating Long-Term Value

Resource: Workbook for the Course

02

THE INCLUSIVE BUSINESS FRAMEWORK

Video and Exercise: Inclusion in Your Context

Video: The Inclusive Business Framework

03

A STAKEHOLDER-CENTRIC MODEL

Video: Prioritizing People and Purpose at Coliba

04

CUSTOMERS: LISTEN AND INNOVATE

Video Case Study and Exercise: d.light—Deep Listening

Video and Exercise: Make an Inclusive Business Decision

Stakeholder Analysis: Customers

05

WORKFORCE: SHARE PROSPERITY

Video Case Study and Exercise: Saral Designs—Empowering Employees

Stakeholder Analysis: Employees

06

SUPPLY CHAIN: DISTRIBUTE VALUE

Video Case Study and Exercise: Azahar Coffee—Trust and Transparency

Stakeholder Analysis: Supply Chain

07

GOVERNANCE AND OWNERSHIP: BROADEN PARTICIPATION

Case Study: Ansaar Management Company—Sharing Ownership

Exercise: Broaden Participation

08

YOUR JOURNEY FORWARD

Exercise: Create Your Action Plan

Video: Your Journey Forward

Change Your View Of The World

Draw inspiration from thought-provoking readings, videos, and reflections.

Enjoy Lifetime Access

Revisit courses, refresh your knowledge, and brush up on your skills at any time.

Receive a Certificate of Recognition

Attain a "Statement of Accomplishment" recognizing your successful completion of a course.

Gain New Skills

Increase your impact by putting new skills into practice.

"

Collectively, we hold the power to extend the benefits and the opportunities of economic prosperity to everyone."

Jacqueline Novogratz,

Founder and CEO, Acumen

Course Description

Businesses of all sizes have a role to play in reducing poverty and inequality. Achieving more equitable economic opportunities and prosperity requires a more systemic focus on serving the needs of low-income and marginalized communities.

This short course will focus on customers, workforce, supply chain, and governance and ownership—four components of the inclusive business framework developed by EY and Acumen. You will hear first hand advice from business leaders who have reimagined these operative business elements to prioritize inclusion of low-income and marginalized people. By exploring these case studies and completing a stakeholder analysis, you will identify opportunities to drive social change through your own business operations.

*Note: This course consists of 1.5 hours of videos/readings and 1.5 hours of reflections/application.

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Featured

Jacqueline Novogratz

Founder and CEO,
Acumen

Hamdi Ulukaya

CEO and Founder,
Chobani

Mark Broadhurst

Senior Vice President of Communications & Impact,
Chobani

Featured

Jacqueline Novogratz

Founder and CEO,
Acumen

Hamdi Ulukaya

CEO and Founder,
Chobani

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Our community comes from a range of countries and socioeconomic backgrounds; differences in pricing standards and privilege shouldn't prevent access. Therefore, this course is 'pay what you can.' In order to continue to provide access to as many people as possible, we appreciate whatever you are able to contribute to help keep our courses running. Please note that a payment is NOT required to take this course.
Suggested Price
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