Learn How To

Create innovative solutions to real-world challenges using IDEO.org’s 4-step process

Conduct user interviews and synthesize learnings to uncover insights and identify opportunities for innovation

Bring ideas to life using prototypes to test with real users and identify promising solutions to implement

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Course Syllabus

Learning Tools

5 reading guides

5 workshop guides to structure your own human-centered design project

7 videos featuring Tim Brown, David Kelley, Patrice Martin of IDEO, and more

Supplemental resources

Introduction to Human-Centered Design

Introduction and the Beginner’s Mind

Icebreaker: Visual Telephone

Discussion: Introduction to Human-Centered Design

Activity: Mini Design Challenge to Design a Better Commute

Inspiration Phase

Activity: Choose Your Design Challenge

Discussion: Team Knowledge and Key Assumptions

Activity: Plan Your Research

Activity: Build an Interview Guide

Activity: Conduct Your Research

Ideation Phase

Discussion: Share Stories and Learnings from User Research

Activity: Cluster Insights into Themes

Activity: Create Insights Statements

Activity: Create ‘How Might We’ Questions

Prototyping Phase

Activity: Brainstorm

Activity: Select Your Best Ideas

Activity: Gut Check

Activity: Create a Storyboard

Discussion: Determine What to Prototype

Activity: Start Prototyping

Activity: Test Your Prototype and Get Feedback

Implementation Phase

Activity: Create an Action Plan

Activity: Create a Pitch

Activity: Share Your Solution


Discussion: Moving Forward

Learn for free

New courses at no cost—made available every month.

Change your view of the world

Draw inspiration from thought-provoking readings, videos, and reflections.

Gain diverse perspectives

Learn with a team that brings different experiences and thinking to the table.

Receive a certificate of recognition

Attain a “Statement of Accomplishment” recognizing your successful completion of a course.

"The course has been extremely engaging and informative, and [we] were enthusiastic at the end of the course for the new knowledge and inspiring examples that the online community proposed."


Course Description

In this hands-on course, the pioneers of human-centered design will guide you through a four-step process for designing breakthrough ideas. This creative approach to problem-solving will challenge you to get out into the real world and test your ideas so you can arrive at exciting, unexpected solutions tailored to the needs of the people you serve.
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Supported By

IDEO.org is a non-profit design studio. They design products and services alongside organizations that are committed to creating a more just and inclusive world. They are experts in human-centered design, a creative approach to problem solving.


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Our community comes from a range of countries and socioeconomic backgrounds; differences in pricing standards and privilege shouldn't prevent access. Therefore, this course is 'pay what you can.' In order to continue to provide access to as many people as possible, we appreciate whatever you are able to contribute to help keep our courses running. Please note that a payment is NOT required to take this course.
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