Chen is the Impact Driver at Akar Umbi Society, an organisation that collaborates with the grassroots communities towards ending marginalisation and creating equal opportunities. Prior to that, Chen served seven years as a Project Coordinator at SUKA Society focusing on building resilience in refugee and Orang Asli young people as well as peacebuilding programmes between refugees and Malaysian youths. Chen believes that the willingness to listen and create a conducive thinking environment in partnership with the grassroots communities are the keys to solving community issues. The grassroots themselves are an asset. She believes that the communities can thrive if time, opportunities and resources are invested into building their people up.